Procedures for Acquiring a Merchant Account

PAYDirect Customer Procedures Guide

• 1. Application and Approval
• 2. Payment Gateway Integration
• 3. Transaction Processing
• 4. Payouts

Application and Approval

The purpose at this stage is to ensure that you are compliant with the requirements of the Visa and MasterCard Associations, which will help you set up and conduct smooth online processing of credit card transactions through your website.

• 1. After you fill in and submit our online inquiry form our Sales Team will review your application and we would normally be able to provide a preliminary response to you within 24 working hours.
• 2. Our Sales Team will offer you our commission rates and fees as well as any other special terms and conditions.
• 3. Once you have approved our offer, our Sales Team will send you our standard merchant application form (MAF) for you to fill in, sign, scan and e-mail back to us together with scanned copies of the documents listed in the MAF.
• 4. Our Sales Team will make a compliance review of your website and advise you of any changes you should make. This will not only improve the quality of your website, but will also ensure you are compliant with the requirements of the credit card associations.
• 5. Upon receipt of your documents, our Sales Team will proceed with the submission of your application to one of our acquirers which most accurately suits your business model.
• 6. On approval, our Sales Team will send you a draft of a Merchant Agreement for you to review and sign, one copy for each party to the agreement.
• 7. At this stage we can commence integration of your web site with our payment gateway.

For further information and during the whole assessment and integration period you can email the Sales Team
or call
+44 2088 1975 60 (from 7a.m. till 8 p.m. GMT)
+44 2088 1975 69 (from 7a.m. till 4 p.m. GMT)
+44 2088 1975 68 (from 2 p.m. till 8 p.m. GMT)

Payment Gateway Integration

Our payment gateway is a PCI-compliant secure Internet payment gateway certified by Visa. It allows merchants to process transactions through its Secure Payment Forms and/or server-to-server integration services.

The payment gateway provides online transaction administration tools that allow you to send transaction requests manually, search transactions, view reports or check payment statements.

The steps involved in your gateway integration are as follows:

• 1. Upon approval, the acquirer will issue a unique Merchant ID and a Terminal ID assigned to your specified descriptor.
• 2. Our Administration Team will create your Merchant Account on our payment gateway.
• 3. They will then communicate to you the URL of our secure gateway and will e-mail to you a username and password which you will need to access your account and operate on the gateway.
• 4. Two accounts will be set up for you - a test and a live account. The test account will be used during the integration process and the live account for real transaction processing.
• 5. Our Administration team will request you to login to check your account settings and will ask you to reset your password upon receipt and confirm when done.
• 6. You can also review and get familiar with the online administration tools and let us know whether you need further information on the services provided by our payment gateway.
• 7. Our Administration team will introduce you to the gateway administration team in order to coordinate the technical aspects of the integration of your web site into our gateway.
• 8. When all technical parameters are agreed upon and set up, we will perform test transactions through the system to make sure that all transaction details are delivered and appear correctly.
• 9. After we confirm that the set up is complete and fully tested, the Administration Team will advise you that processing can start. The team will request you to indicate when processing is likely to start which will allow us to monitor the proper performance of the first transactions through our gateway.

+44 2088 1975 60 (from 7a.m. till 8 p.m. GMT)
+44 2088 1975 69 (from 7a.m. till 4 p.m. GMT)
+44 2088 1975 68 (from 2 p.m. till 8 p.m. GMT)

Once you have finalized integration and start processing live transaction, our gateway will be your primary and most reliable source of transaction processing information.

The gateway will enable you to manage your transactions by simply logging in with your username and password provided to you by our Administration Team at the stage of integration.

Here are the most important online transaction administration tools provided by our gateway:

• Transaction Monitoring. This function allows you to monitor your trading activities in real time.
• Transaction Search. Our gateway will allow you to search for individual transactions and chargebacks.
• Refund Manually. You will have the ability to refund an approved transaction through the transaction search result page or any transaction detail pages.
• Transaction Report. Our gateway will generate daily, weekly and monthly transaction report, as required.
• Billing Statement. Our gateway generates weekly statements for every merchant. At any time, you can login to search and view your billing statements online.

If you need further information please email us
or call
+44 2088 1975 60 (from 7a.m. till 8 p.m. GMT)
+44 2088 1975 69 (from 7a.m. till 4 p.m. GMT)
+44 2088 1975 68 (from 2 p.m. till 8 p.m. GMT)

Payouts

Our gateway and service will ensure consistent and regular payouts to you based on consistent and regular processing through your website.

• 1. Once you have started processing, payments will be made to you on a weekly basis, one week in arrears.
• 2. The amount due will be wire transferred to your bank account specified by you on the Merchant Application Form which you submitted at the application stage.
• 3. Please keep us informed of any changes to your bank account details in writing.
• 4. 10% of your gross volume of transactions will be deducted from each billing statement and added to a rolling reserve fund. The purpose of this reserve fund is to provide security for the acquirer and payment processor against potential credit risks.
• 5. Each reserve amount deducted will be repaid to you 180 days after the date it was deducted, after the credit risk has ceased.
• 6. Our gateway gives you access to all the processing and accounting information you need (please refer to the Transaction Processing section of this Guide).

+44 2088 1975 60 (from 7a.m. till 8 p.m. GMT)
+44 2088 1975 69 (from 7a.m. till 4 p.m. GMT)
+44 2088 1975 68 (from 2 p.m. till 8 p.m. GMT)